How To Set Up Your Email

Email Set-up Instructions:

TLS 1.2 Required

NOTE: As of March 2019 our servers will disable TLSv1.0 and support TLSv1.2. This means email and software programs created before TLSv1.2 will not be able to function. For list of outdated email program and more details read our TLS 1.2 Mail Server Security page.

While there are many different desktop e-mail readers available, they all require similar information about your e-mail account.

IMAP or POP: Your e-mail reader will ask you to indicate whether you want to use the POP or IMAP e-mail protocol.

***We strongly suggest using IMAP if your e-mail reader supports it.***

IMAP keeps your mail on the mail server, which is often preferable if you're going to access your mailboxes from multiple devices or e-mail readers.

The encryption settings you use will depend on whether you are using IMAPS or POPS:

Incoming Information

IMAPS:
Host Name: sever name.mail.pairserver.com
User Name: your-email@your-domain.com
Port: 993
Encryption Method: SSL/TLS
Encryption Authentication: Password

OR

POPS: (not recommended)
Host Name: sever name.mail.pairserver.com
User Name: your-email@your-domain.com
Port: 995
Encryption Method: SSL/TLS
Encryption Authentication: Password

You'll also need to provide encryption settings for outgoing mail, using the following information:

Outgoing Information

SMTPS:
Host Name: sever name.mail.pairserver.com
Port: 465 or 587
Encryption Method: SSL
Encryption Authentication: Password

Setting Up Your E-Mail Reader:

Many e-mail readers use an automatic mailbox configuration tool. Such tools attempt to auto-detect your mailbox settings based on your e-mail address, and will often make incorrect assumptions about your mailbox. If your e-mail reader's attempts at automatically detecting your mailbox settings fail, simply reference the above information to manually enter additional settings. Some common problems with e-mail reader auto-detection follow:

It is common for e-mail readers to attempt to figure out your username based on the e-mail address you supply. In this case, the e-mail reader might be cutting your username too short, so you'll want to make sure that you use your entire e-mail address, including the domain name, as your username.

Your e-mail reader might attempt to connect to your mailbox before asking you for any encryption information. This will cause the connection attempt to fail. Simply provide the encryption information for your chosen protocol, using the reference above, and your next connection attempt should succeed.

Your e-mail reader may suggest an incoming or outgoing mail server for you, based on common conventions for mail servers. Such a suggestion might look like "imap.example.com". You should ignore your e-mail reader's suggestions, and enter the server information for your mailbox exactly as it appears in the directions given to you.